Membership Terms & Conditions

1. All Memberships operate on a 7 day autopay schedule from the credit card or nominated bank account stored in Momence (a secure system) unless otherwise arranged. Payment will continue unless Adore Pilates is notified in writing (see Termination Policy below).
2. Memberships will continue with scheduled autopay unless Adore Pilates is notified of a termination request in writing (see Termination Policy).
3. Memberships may be subject to an annual price increase but will be communicated in writing 4 weeks prior to any change.Kindly ensure prompt notification of any changes to payments, contact updates, or modifications to your profile. This will contribute to the seamless operation of your membership. By signing up to this membership, you acknowledge that any infrequent amendments are deemed to be incorporated into this agreement.
4. Any extra classes that a member wishes to attend on top of their allocated membership will be charged at $22 per class.
5. Any workshops or specialty classes ran by Adore Pilates, members will be eligible for a ‘member pricing’ which will be stated in marketing/at the time of booking.
6. On the third day of payment failing to process all booked classes will be cancelled and the Membership will be placed on hold. The failed Membership charge, plus any outstanding fees will be processed as a debit on the clients’ Momence account, to be balanced within 7 days or the account will be terminated.
7. Weekly class credits will rollover if they are unused but the total amount of credits allocated to the membership will not roll over to the following month (eg. if you have a 8/month membership and you attend 1 class 1 week you’ll have 7 classes to use for the remaining 3 weeks of the month).

Membership suspension

1. Membership suspension may be requested in writing no less than 7 days prior to date of suspension request. Suspension requests must be submitted in writing by emailing britt@adorepilates.com.au.
2. A maximum of six (6) weeks suspension applies per calendar year with a minimum of 1 week at a time. If you wish to suspend for more than six weeks in a calender year, any subsequent time will be charged at 50% of the regular membership rate.

Membership Termination

1. To terminate this Agreement we require 7 days notice via email to terminate. Please email britt@adorepilates.com.au with your request to terminate.
2. If you relocate more than a 50km radius from Adore Pilates during the Term of this Agreement, you may terminate this Agreement. Please provide the Termination Notice at the earliest possible time.
3. We do not offer any refunds at all. We can, however, offer credit for the same services at a later time. All memberships are non-transferable for cash. Only one person may use a membership at the same time. 

Adore Pilates may terminate a membership without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our staff or other members. 

Cancellation Policy

We have a 6 hour cancellation Policy at Adore Pilates. We understand that life happens and sometimes unexpected things do arise, however please note that a cancellation made within 6 hours of your booked class will result in your session being forfeited as a “late cancellation”. Also, if you know you cannot attend and it is within the 6-hour cancellation window, please cancel your spot so that someone else has the opportunity to attend the class. 

No Show Policy

A “no show” is considered a late cancellation. Your class credit will be forfeited for not showing up to your class. Members who no show more than once during a renewal period will be charged a $15 fee for each subsequent missed attendance. Please cancel as soon as you know you can’t attend to give someone else the opportunity to come to class instead. 

Waitlists

If the class is ‘full’, there will be an option to add yourself to the ‘waitlist’. Should a cancellation occur, you will be sent a text message asking you to either accept or decline the spot. There is a 30 minute window for you to accept, if you don’t respond the place will be offered to the next person in line. 

Media

During class your instructor may take photos or videos may be filmed for use in promotional material including social media, website promotion and advertising.

Please advise your instructor if you do not consent to having images and videos of yourself published.

Liability

You voluntarily accept and assume all risks flowing from participating in the services and agree not to make any claim against Adore Pilates Studio for compensation or damages of any kind (whether direct indirect, consequential, economic, special or otherwise) that may be suffered or incurred by arising in connection with this agreement or the services other than as a result of negligence by us.

Adore disclaims all liability for property damaged, lost or stolen while you utilise the Fitness Service.

You acknowledge and agree that you shall be liable for any damage to Adore’s premises or equipment resulting from any willful or negligent act or omission by you or by a minor child under your supervision.